A call centre is an office used to receive and transmit a large volume of requests by telephone. Gtelecom Call Centre is run by Gtelecom staff and can offer either incoming product support or information to consumers with questions. Outgoing calls for telemarketing, product services, and debt collection are also made on a regular basis.

Gtelecom Call Centre consists of many aspects encompassing all the daily activities and processes that go into ensuring a call centre is efficient. A variety of technologies contribute to continued productivity, including speech recognition software that enables computers to handle customer support, natural language processing that allows better customer handling, agent training that provides agents with current best practices scenarios, and cloud based software.

Coaching and training from Gtelecom Call Centre upper management is crucial to ensure call centre agents possess the skills and knowledge needed to successfully satisfy a customer. Well-trained agents help make sure that customers are always happy, call volume is manageable and the overall team is working together smoothly. Training agents on a consistent basis is also necessary to incorporate the introduction of new products or information. All agents have some amount of downtime between calls during which training exercises can be completed.